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Gift Card USA for your Gift Card Processing

Client Support

Implementation

Comprehensive training, from the initial program launch and beyond, is critical to the success of your gift card program. Our Implementation Team will guide you through the entire process of launching your gift card program. All program documents and training supplements are provided to each client to ensure continued program success. From the day that you sign up the Implementation Team will be in touch through both a series of conference calls and as a recommended option on-site visits. Complete training will be provided to your office staff and participating merchants.

Dedicated Account Manager

Your property will be assigned a dedicated account manager to assist in all facets of your gift card program. The account manager will serve as your main contact to ensure your program’s success. Additional card ordering is easy by contacting your account manager.

Leading Edge Technology

Gift cards are sold by you through a user-friendly Web and Window’s based application that allows your gift cards to be tracked from activation through depletion. Navigation of the software is straight-forward and user-friendly. Single card activations are quick and easy and only take a few seconds to complete.

Comprehensive Daily Reporting

One of the keys to a successful program is to have instant access to transaction data as well as date to date reporting. To meet this goal you will have access to online real-time comprehensive reporting including date and time stamped individual card transaction history, card activations, reconciliations, merchant redemption and much more. Reports are downloadable and exportable to most popular formats.

Customized Gift Card Designs

Our artwork department can assist you in creating a custom card design and can also work with any design or logo that your marketing department has already created. The card design and fulfillment inventory department is ready to assist you every step of the way.

Ongoing Live Person Support

We are committed to providing our clients with unparalleled world class service. We provide live multi-lingual toll-free client support for your staff, merchants and cardholders. Should a merchant need to instantly reverse a void all they need to do is call the toll-free support line. Returned funds can be used immediately thereby keeping your customers happy. For card balances and transaction history, an automated phone line and website balance checker are available. In addition, our proprietary solution allows merchants to determine the gift card balance at their POS terminal.


A collaboration between Gift Card USA, a division of Credit Card Processing Services, Inc. and Store Financial
Credit Card Processing Services, Inc. is a registered ISO/MSP of Wells Fargo Bank, N.A., Walnut Creek, CA
© Credit Card Processing Services, Inc. All Rights Reserved